Terms of Service

Framework AI (“Framework”, “we”) provides software that helps construction contractors complete bid and prequalification forms. These terms are between Framework and the company whose account is created (“you”). The person who creates the account confirms they are authorised to accept these terms for that company.

Framework is in a closed beta with a small number of invited contractors. The service may change, be interrupted, or have defects. Features described in the product may be incomplete. We will tell you about material changes rather than making them silently.

You are responsible for keeping your sign-in credentials secure and for activity under your account. Tell us promptly if you believe an account has been accessed without authorisation. You are responsible for the people you invite into your workspace and for removing access when someone leaves your company.

The documents, company information and other material you put into Framework remain yours. You grant us only the permission needed to operate the service for you — storing your material, processing it to produce the outputs you ask for, and displaying it back to your workspace.

You confirm you have the right to upload what you upload, including any material belonging to your clients or subcontractors.

Framework uses AI models to read documents and propose values for form fields. These proposals can be wrong, incomplete, or confidently misleading. Framework is a drafting aid, not a substitute for your professional judgement.

You must review every value before you submit a form. The product is built to make that review possible — it shows you where each value came from and flags the ones it is unsure about — but the responsibility for what you submit to an owner, a general contractor, or a surety remains yours. We are not liable for a bid, prequalification, or contract outcome that follows from an unreviewed output.

Do not use Framework to break the law, to upload material you have no right to, to attempt to reach another customer’s data, to probe or disrupt the service, or to resell access to it. We may suspend an account that is doing any of these.

Paid plans include a monthly allowance of credits, which are consumed by AI work such as filling a form or indexing a document. When an allowance is used up, further AI work is declined until the allowance resets or more credits are added — we would rather stop and tell you than run up a bill you did not expect.

During this closed beta your subscription is comped. There is no charge, we do not ask for a card, and there is no payment processor connected to the product. Refunds and proration therefore do not arise — there is nothing to refund or prorate.

Your allowance resets each month. If you run out and still need to work, email us and we will top you up; we would rather do that than have the tool stop mid-bid.

We will not start charging you without telling you first. Before Framework bills anyone, we will set out the price, what it includes, and when it starts, in enough time for you to decide. If you do not want to continue, you stop, and nothing is owed for the beta.

When we do charge, prices will be exclusive of sales taxes (GST/HST and any provincial equivalent), which will be added where they apply.

You can stop using Framework at any time. We may end or suspend access if these terms are breached, or if we discontinue the service.

Getting your material back. Ask us and we will give you a copy of the documents you uploaded and the company information in your knowledge base. This is done by a person, on request — there is no self-serve export button, and we are not going to describe one that does not exist. Inside the product you can download individual documents at any time without asking us.

Deletion. Closing your account does not by itself erase your material, because an account that closes by accident should be recoverable. Deletion happens when you ask for it: email us and a person removes your workspace, its records and your uploaded files. The Privacy Policy describes what that covers and the one thing it does not — the record of what the service did on your behalf, which we keep.

If we discontinue the service, we will give you notice and a reasonable period to get your material out before anything is removed.

This section has not been reviewed by a lawyer. It is a plain draft so that you can see what we intend, rather than an empty space you are asked to agree to. It will be reviewed before Framework is offered outside this closed beta, and we will tell you before a reviewed version takes effect.

The service is provided as-is. During the beta we make no warranties about it, express or implied, to the fullest extent the law allows — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, or that it is free of defects.

In particular, we do not warrant that anything the AI produces is correct. As section 5 says, it can be wrong, incomplete or confidently misleading, and you are the one who reviews it before a form leaves your hands. We do not warrant that a value it proposes is accurate, or that a form it fills is complete or suitable for the submission you are making.

What we are not liable for. To the fullest extent the law allows, Framework is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost or unsuccessful bids, lost contracts, lost goodwill, or the cost of substitute services — whether or not we were told such damages were possible. This is the clause that matters most to read: if a form Framework helped fill contained a wrong figure and a bid was lost, that loss sits outside what we accept.

The cap. Our total liability arising out of or relating to Framework, on any basis, is limited to the greater of the amount you actually paid us in the twelve months before the claim arose, or CAD $100. During this beta you pay us nothing, so in practice the cap is CAD $100. We would rather you read that plainly now than discover it later.

What these limits do not cover. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for our own wilful misconduct or gross negligence.

Your indemnity. You will defend and indemnify Framework against third-party claims arising from material you upload that you had no right to upload, from your use of the service in breach of these terms or of the law, or from a submission you made to an owner, general contractor or surety. We will tell you promptly about any such claim and will not settle it without your agreement.

Governing law. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction, and we each submit to them. If you are contracting from outside Canada, nothing here removes a protection your local law gives you and does not let you waive.

We will notify beta customers before a materially different version of these terms takes effect, and the date at the top of this page will change.